Privacy & Cookies Policy
Last updated: September 2026
Modern Physiotherapy Clinic respects the privacy of patients, website visitors, referring practitioners and other individuals whose personal or health information we collect.
We handle personal and health information in accordance with applicable Australian and Victorian privacy requirements, including the Privacy Act 1988 (Cth), Australian Privacy Principles and Health Records Act 2001 (Vic).
We handle personal and health information in accordance with applicable Australian and Victorian privacy requirements, including the Privacy Act 1988 (Cth), Australian Privacy Principles and Health Records Act 2001 (Vic).
1. Information we may collect
Depending on how you interact with Modern Physiotherapy Clinic, we may collect information including:
- name, address, telephone number and email address
- date of birth and identifying information
- appointment and referral information
- medical and health information
- treatment history and clinical records
- medications, investigation reports and imaging information
- Medicare, private health insurance, NDIS, TAC or WorkCover information where relevant
- information supplied by referring practitioners or other healthcare providers
- documents uploaded through our website
- information submitted through website contact, consultation or appointment forms
- website usage information collected through cookies and analytics technologies
2. Why we collect information
We may collect, use and hold information for purposes including:
- arranging appointments and responding to enquiries
- providing physiotherapy, rehabilitation and other healthcare services
- facilitating Specialist Pain Medicine consultations and referrals
- communicating with treating or referring healthcare professionals where appropriate
- processing payments, Medicare or other eligible claims
- meeting clinical, administrative, insurance and legal requirements
- maintaining patient records
- improving our services and website
- communicating with you where you have requested or consented to communication
Health information is collected only where reasonably necessary for providing or supporting healthcare services or where otherwise permitted or required by law.
3. Website forms and uploaded documents
Information submitted through our website may include personal and health information.
Patients and referring practitioners should only upload information that is relevant to the requested appointment, referral or healthcare service.
Information received through website forms may be transferred to our reception, administrative or clinical systems for the purpose of responding to the request and coordinating care.
Patients and referring practitioners should only upload information that is relevant to the requested appointment, referral or healthcare service.
Information received through website forms may be transferred to our reception, administrative or clinical systems for the purpose of responding to the request and coordinating care.
4. Disclosure of information
Where appropriate and permitted by law, information may be disclosed to:
- treating physiotherapists and relevant healthcare practitioners
- referring GPs, specialists or other treating healthcare professionals
- Medicare and relevant claiming services
- private health insurers
- NDIS, TAC, WorkSafe or associated organisations where applicable
- service providers assisting with practice administration, information technology, communications or secure record management
- government, regulatory or legal authorities where required by law
We do not sell patient personal or health information.
5. Specialist Pain Medicine
Specialist Pain Medicine consultations provided at Modern Physiotherapy Clinic are clinically independent from the clinic's physiotherapy services.
Where communication between the Specialist Pain Medicine Physician, physiotherapist, GP or other treating practitioners is clinically appropriate, relevant information may be shared with patient consent or where otherwise permitted by law.
Where communication between the Specialist Pain Medicine Physician, physiotherapist, GP or other treating practitioners is clinically appropriate, relevant information may be shared with patient consent or where otherwise permitted by law.
6. Cookies and website analytics
Our website may use cookies and similar technologies to support website functionality, understand website usage and improve visitor experience.
We may use services such as Google Analytics or other website analytics tools. These services may collect information such as:
We may use services such as Google Analytics or other website analytics tools. These services may collect information such as:
- browser and device information
- pages visited
- approximate location
- date and time of visits
- referral source
- interactions with the website
You can control or disable cookies through your browser settings, although some website functions may not operate as intended if cookies are disabled.
7. Security
Modern Physiotherapy Clinic takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, information transmitted over the internet cannot be guaranteed to be completely secure. If information is highly sensitive or urgent, please contact the clinic directly.
However, information transmitted over the internet cannot be guaranteed to be completely secure. If information is highly sensitive or urgent, please contact the clinic directly.
8. Access and correction
You may request access to personal or health information held about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements.
Requests can be made by contacting Modern Physiotherapy Clinic.
Requests can be made by contacting Modern Physiotherapy Clinic.
9. Privacy complaints
If you have concerns about how your personal or health information has been handled, please contact us so that we can investigate and respond.
If you remain dissatisfied, you may have the right to contact the Office of the Australian Information Commissioner or the Victorian Health Complaints Commissioner, depending on the nature of the matter.
If you remain dissatisfied, you may have the right to contact the Office of the Australian Information Commissioner or the Victorian Health Complaints Commissioner, depending on the nature of the matter.
10. External websites
Our website may contain links to external websites or third-party booking and healthcare platforms. Modern Physiotherapy Clinic is not responsible for the privacy practices of external websites, and you should review their privacy policies separately.
11. Changes to this policy
We may update this Privacy & Cookies Policy periodically to reflect changes in our services, technology or legal obligations.
The latest version will be published on this website.
The latest version will be published on this website.
Contact
Modern Physiotherapy Clinic189 Maribyrnong RoadAscot Vale VIC 3032
Phone: (03) 9375 7212Website: mpclinic.com.au
Modern Physiotherapy Clinic189 Maribyrnong RoadAscot Vale VIC 3032
Phone: (03) 9375 7212Website: mpclinic.com.au